Ze96 Privacy Policy — Player Data Protection in Malaysia

Introduction

Ze96 ("we", "Platform", "ze96.app") is fully committed to protecting the privacy and personal data of all users on our platform. This Privacy Policy transparently explains how we collect, use, store, share, and protect your personal information when you register, log in, or use any service offered on the ze96 platform.

As a responsible and trusted online gaming platform, ze96 adheres to strict data protection standards and continuously updates our privacy practices in line with evolving laws, technology, and industry requirements. We believe transparency is the foundation of trust — which is why we openly disclose our data handling practices in a clear and accessible manner.

Personal Data We Collect

Ze96 collects your personal data through various means depending on your interaction with the platform. The following are the main categories of data we collect:

We may also receive information about you from trusted third-party sources such as identity verification providers, payment providers, and fraud prevention agencies — solely for the purpose of ensuring account security and regulatory compliance.

How We Use Your Data

Ze96 uses your personal data only for lawful, relevant, and proportionate purposes consistent with the service you are using. The following are the primary purposes for which your data is used:

• Account Management: Creating, verifying, and managing your player account, including the KYC verification process required before your first withdrawal.
• Transaction Processing: Processing deposits, withdrawals, and all financial transactions on the platform securely and accurately.
• Platform Security: Detecting and preventing fraud, money laundering, unauthorised access, and any suspicious activity that could compromise the security of other players.
• Customer Support: Responding to enquiries, resolving complaints, and providing technical assistance when you contact the ze96 support team.
• Responsible Gaming: Monitoring gameplay patterns to identify early signs of problem gambling and offering appropriate self-management tools.
• Service Communications: Sending important account-related notifications, security updates, and promotional information that you have consented to receive.
• Platform Improvement: Analysing usage data in aggregate and anonymised form to improve user experience, platform performance, and overall service quality.
• Legal Compliance: Fulfilling reporting obligations to the relevant enforcement bodies, financial authorities, and statutory institutions.

Sharing Information with Third Parties

Ze96 does not sell, rent, or trade your personal data. However, in certain limited situations, we may need to share your information with the following parties:

• Payment Providers: To process deposits and withdrawals, the required transaction details are shared with licensed payment providers such as FPX, Touch 'n Go eWallet, and GrabPay. These providers are bound by strict confidentiality agreements.
• Identity Verification Providers: Your KYC documents are processed through a licensed third-party identity verification service integrated with the ze96 platform to ensure a fast and secure process.
• Technology Providers: Cloud infrastructure and cybersecurity service providers that help us operate the platform securely — all subject to strict data processing agreements.
• Authorities: If required by law, court order, or a legitimate enforcement body, ze96 will disclose the necessary information in accordance with proper legal process.
• Fraud Prevention: Limited information may be shared with international fraud prevention agencies to protect the platform and all players from security threats.

In all data sharing situations, ze96 ensures that recipient parties are bound by confidentiality and security obligations that are equivalent to or exceed our own standards.

Your Data Security at ze96

Protecting your personal data is ze96's top priority. We continuously invest in the latest security infrastructure to ensure your data remains protected at all times:

While ze96 takes all reasonable precautions, no security system in the world can be guaranteed 100% safe. We encourage you to also play your part in securing your account by using a strong password and never sharing your login credentials with anyone.

Cookies & Tracking Technologies

Ze96 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as maintaining your login session and remembering your security preferences. These cookies cannot be disabled.
• Functional Cookies: Allowing the platform to remember your preferences such as language, display settings, and game choices to deliver a more personalised experience.
• Analytics Cookies: Helping us understand how players interact with the platform so we can improve its layout, content, and features. This data is collected in aggregate and does not identify individuals.
• Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure that only legitimate account owners can access their accounts.

Your Rights Regarding Personal Data

As a ze96 player, you have the following rights regarding your personal data. ze96 is committed to facilitating the exercise of these rights promptly and without hassle:

• Right of Access: You have the right to know what personal data we hold about you and to request a copy in a readily readable format.
• Right to Rectification: If any of your personal data is inaccurate or incomplete, you have the right to request a correction promptly.
• Right to Erasure: In certain circumstances, you have the right to request deletion of your personal data — subject to legal retention obligations binding on us.
• Right to Restrict Processing: You may request that we restrict the processing of your data in certain circumstances, such as while an investigation into data accuracy is ongoing.
• Right to Data Portability: You have the right to receive your personal data in a structured, machine-readable format for the purpose of transferring it to another platform.
• Right to Object: You have the right to object to the processing of your data for direct marketing purposes at any time, without having to provide a reason.

To exercise any of the above rights, please contact the ze96 support team via live chat or email at [email protected]. We will respond to your request within 30 working days. In complex cases, this period may be extended by up to 60 days with prior notice to you.

Cross-Border Data Transfers

In operating the ze96 platform, some of your personal data may be transferred to, stored in, or processed in countries other than Malaysia — specifically at server locations used by our cloud infrastructure providers. ze96 ensures that any cross-border data transfer is carried out with adequate safeguards:

• Data processing agreements with internationally recognised standard protection clauses.
• Transfers are made only to countries or entities with a level of data protection equivalent to or exceeding Malaysia's standards.
• A data protection impact assessment is conducted before any new cross-border data transfer is approved.

Children's Privacy

The ze96 platform is an exclusive service for individuals aged 21 and above. ze96 does not intentionally collect, store, or process personal data of individuals under 21. Should we discover that data belonging to a child or minor has been collected without our knowledge, it will be deleted immediately and the associated account will be terminated.

Parents or guardians who discover that their child has registered on the ze96 platform are advised to contact us immediately at [email protected] for immediate action.

Data Retention Period

Ze96 retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy or as required by applicable law. The following are our data retention guidelines:

• Active account data: Retained for as long as your account remains active on the ze96 platform.
• Data after account closure: Retained for a minimum of 5 years to comply with anti-money laundering and financial legislation requirements.
• Financial transaction records: Retained for 7 years in accordance with applicable accounting and tax requirements.
• Support communication logs: Retained for 2 years for service improvement purposes and reference in the event of a dispute.
• Cookie data: Cookie validity periods range from session-based (deleted when the browser is closed) to a maximum of 12 months for functional cookies.

Once the relevant retention period has expired, your data will be securely deleted or anonymized so that it can no longer be linked to your identity.

Privacy Policy Amendments

Ze96 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or technological developments. The "Updated" date at the top of this document indicates when the last amendment was made.

For material amendments involving significant changes to how we handle your data, ze96 will provide clear notice via in-platform notifications or email to your registered address at least 14 days before the changes take effect. Continued use of the ze96 platform after the amendment date constitutes acceptance of the updated Privacy Policy.

Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The ze96 privacy team is here to help:

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant data protection authority in Malaysia. ze96 respects this process and will cooperate fully in any investigation conducted by the authorities.

For more information about your rights and responsibilities as a ze96 player, please also refer to Terms and Conditions as well as the Responsible Gaming us.